zoya Frequently
Asked Questions

zoya requires a valid government-issued photo ID for KYC verification. Accepted documents include your National ID card (NID), passport, or driving licence. You may also be asked to provide a selfie holding the document to confirm liveness. KYC is typically completed within 24 hours during BST peak hours. Accounts that do not complete verification within the required timeframe may have withdrawals held pending review.

To reset your zoya password, go to the Login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive a reset OTP by SMS. Enter the OTP on the verification screen, then set a new strong password of at least eight characters. If you no longer have access to your registered mobile number, contact zoya support at [email protected] for manual account recovery.

No — zoya strictly allows one account per person, per household, and per device. Opening duplicate accounts is a violation of our Terms and Conditions and may result in the closure of all associated accounts and the forfeiture of any pending withdrawals or bonus balances. If you believe a duplicate account was created in error, contact our support team promptly to resolve the situation before it affects your gameplay.

To permanently close your zoya account, contact our support team via live chat or email at [email protected] and request account closure. Before closing, ensure any remaining balance is withdrawn, as unclaimed balances on closed accounts are subject to our dormancy policy. Account closure requests are processed within 48 hours. If you are closing your account due to gambling concerns, we recommend considering self-exclusion first — our team can walk you through both options.

To deposit via bKash on zoya, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a zoya merchant number — send your desired deposit amount to that number from your bKash app using the "Send Money" function, then enter the bKash transaction ID into the deposit form on zoya to confirm. Deposits are credited within 5–15 minutes during normal operating hours.

Nagad deposits on zoya are typically credited within 5 to 15 minutes of a successful transaction. During peak hours — particularly during major cricket matches like BPL or T20 World Cup games — processing may occasionally take up to 30 minutes due to higher platform traffic. If your deposit has not been credited after 30 minutes, contact zoya support with your Nagad transaction ID and our team will investigate immediately.

The minimum deposit on zoya is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other supported banks may carry a higher minimum of ৳500 BDT due to bank processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an additional verification step as part of our security procedures.

The minimum withdrawal on zoya is ৳500 BDT. Withdrawals below this threshold cannot be processed. The maximum single withdrawal is ৳50,000 BDT, and a maximum of two withdrawals per day is permitted for standard-tier accounts. Verified VIP accounts may request higher withdrawal limits — contact support to enquire about upgrading your account tier.

zoya processes withdrawal requests within 1–4 hours for bKash, Nagad, and Rocket — most are completed within the hour during BST peak hours (09:00–23:00, UTC+6). Bank transfer withdrawals to Dutch-Bangla Bank, Sonali Bank, or IBBL typically take 1–3 business days depending on the receiving bank. Withdrawals submitted after 23:00 BST are queued and processed first thing the following morning.

zoya does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. These third-party fees are outside zoya's control and are not reimbursed. We recommend checking your mobile banking app's fee schedule before initiating large transactions to avoid surprises.

No — zoya enforces a same-source withdrawal policy for security reasons. Withdrawals must be sent to the same bKash, Nagad, or Rocket number that was used for deposits on the account. This policy protects against fraud and unauthorised fund transfers. If you have changed your mobile number, contact support to update your registered payment details before requesting a withdrawal.

To bet on cricket at zoya, log in and navigate to the Cricket section from the top menu. You will find pre-match and live in-play markets for BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet. In-play odds update in real time, so check carefully before confirming a live bet.

zoya's Slots section features hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds, free spins, and progressive jackpots. Popular titles among Bangladesh players include high-volatility slots with large multiplier potential. You can filter games by provider, theme, or volatility rating directly in the Slots lobby.

zoya uses certified Random Number Generator (RNG) technology across all slot and table game titles, ensuring every outcome is statistically independent and unpredictable. Our live casino games are streamed in real time from professional studios with physical cards and roulette wheels, adding a further layer of transparency. Game RTPs (Return to Player percentages) are published in each game's information panel so you can make informed choices before playing.

Yes — zoya is fully optimised for mobile play on both Android and iOS devices without requiring a separate app download. The platform runs directly in your mobile browser (Chrome, Firefox, or Safari), and the layout automatically adapts to your screen size. All features available on desktop — including live betting, slots, live casino, deposits, and withdrawals — are fully accessible on mobile.

zoya's live casino section is powered by providers including Evolution Gaming and Ezugi, offering professional dealer-hosted tables for Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and game show titles. Tables are available around the clock and are streamed in high definition. Minimum bet amounts vary by table — most standard tables accept bets from ৳100 BDT, making them accessible for players across all bank roll sizes.

zoya offers a welcome bonus for new players on their first deposit — the current offer details are displayed on the promotions page after you log in. To claim the bonus, opt in during the deposit process by selecting the welcome bonus option before confirming payment. The bonus is credited to your account automatically once the qualifying deposit clears. Minimum qualifying deposit and specific bonus amounts are shown at the time of claiming.

All zoya bonuses carry wagering requirements that must be completed before bonus-derived winnings can be withdrawn. The standard wagering requirement is stated clearly in the specific bonus terms shown at the time of claiming — typically expressed as a multiplier of the bonus amount (for example, 20x means a ৳1,000 bonus requires ৳20,000 in qualifying wagers before withdrawal). Sports bets and live casino games generally contribute 100% toward wagering; slot contributions vary by game.

Yes — all zoya bonuses have an expiry period, which is displayed in the individual bonus terms. If wagering requirements are not completed within the stated validity window, the bonus and any winnings generated from it are forfeited. Expiry periods vary by promotion type: welcome bonuses typically carry a 7-day validity, while reload and seasonal bonuses (such as Eid or Pohela Boishakh specials) may have shorter windows of 3–5 days.

zoya operates a tiered loyalty programme that rewards consistent players with cashback offers, faster withdrawal processing, higher withdrawal limits, and exclusive seasonal promotions. Players accumulate loyalty points through real-money wagers across all game categories. Higher tiers unlock dedicated account managers, priority support, and invitations to special tournaments. Contact zoya support or check the promotions section after logging in for current VIP tier details and point thresholds.

Whether a bonus applies across both sports betting and casino games depends on the specific promotion. Some zoya bonuses are product-specific — a cricket reload bonus, for example, may only be usable on sports markets — while general deposit bonuses typically allow wagering across eligible games. Always check the "Eligible Games" or "Qualifying Bets" clause in the bonus terms before placing wagers if you want to ensure every bet counts toward clearing the requirement.

zoya operates as an offshore online gambling platform and uses SSL encryption to protect all player data and financial transactions. The platform applies strict KYC and anti-fraud procedures to keep your account secure. As an offshore platform, players in Bangladesh are responsible for understanding and complying with their local laws regarding online gambling. zoya does not make specific claims about licensing status in Bangladesh; we encourage players to review their local legal context before registering.

zoya protects all player data using 256-bit SSL encryption on every connection between your device and our servers. We store financial data in isolated, access-controlled environments and never share personal information with unauthorised third parties. Our privacy practices are detailed in our Privacy Policy, which you can review at any time. Two-factor authentication is available for all accounts and is strongly recommended to prevent unauthorised access.

If gambling is starting to feel out of control, contact zoya support immediately at [email protected] or via WhatsApp at +880 1700 000000 — our responsible gaming team is available 24/7. We can activate deposit limits, session time-outs, or a full self-exclusion on your account within minutes. Self-exclusion closes your account for a minimum of 6 months and stops all marketing communications. There is no judgment — reaching out early makes a real difference.

Self-exclusion is a formal account restriction that closes your zoya account and blocks access for a chosen period — either 6 months, 1 year, or permanently. During self-exclusion, you cannot log in, deposit, or place bets, and all promotional communications are stopped. Self-exclusion cannot be reversed before the chosen period ends under any circumstances. To request self-exclusion, contact support at [email protected] or via live chat at any time.

No — zoya enforces a strict 18+ age requirement across all games, betting markets, and platform features. Players must be at least 18 years of age to register, deposit, or wager. We verify age during KYC and conduct random compliance checks on existing accounts. Any account found to belong to a player under 18 is closed immediately, all funds are returned, and the case is documented in our compliance records. Parents concerned about a minor accessing zoya should contact [email protected] immediately.