zoya Responsible
Gaming Policy

Set a daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳ BDT) to ensure you never deposit more than you can comfortably afford. Once set, a deposit limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before it becomes active, giving you time to reconsider.

Decide in advance how long you want to play in a single session. Once your chosen time limit is reached, you will receive a clear on-screen notification and your session will be paused. You can set daily session limits ranging from 30 minutes to a maximum of 8 hours — ensuring play stays leisure, not a marathon.

Need a short break from gambling? A time-out suspends your zoya account for a defined period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out ends automatically when the chosen period expires. You may contact support to extend a time-out at any time.

For players who feel they need a longer break or a permanent stop, self-exclusion closes your zoya account for a minimum period of 6 months, or permanently. During self-exclusion, your account is fully disabled and all marketing communications are stopped immediately. Self-exclusion cannot be reversed before the chosen period expires under any circumstances.

Set a maximum net loss amount per day, week, or month. If your losses reach the set threshold within the defined period, your ability to place further bets will be paused until the period resets. Loss limits are one of the most effective tools for preventing sessions from escalating beyond your comfortable financial boundaries.

Enable periodic reality check notifications that appear on screen at regular intervals (every 30, 60, or 90 minutes) during an active gaming session. Each notification displays your session duration and net win/loss for the current session, prompting you to reflect on whether you are still playing within your intended limits.

Decide exactly how much money you are prepared to spend before you open the zoya platform. Treat this amount as the cost of entertainment — like buying a cinema ticket or attending a cricket match at Shere Bangla National Stadium. Once it is gone, your session ends. Never top it up from savings or essentials.

It is easy to lose track of time during an engaging session. Set an alarm on your phone before you start playing. When it rings, pause and assess: have you stayed within your budget? Are you still having fun? Are you chasing losses? Honest answers will tell you whether to continue or to call it a session.

Chasing losses — placing larger or more frequent bets to recover money already lost — is one of the clearest warning signs of problem gambling and one of the fastest routes to significant financial harm. Accept losses as the cost of entertainment and walk away when your budget is spent, regardless of what has happened in the session.

Step away from the screen between sessions. Go for a walk, have a meal, spend time with family, or watch a BPL match at a local tea stall. Gambling should be one small leisure activity among many — not the central focus of your free time. Regular breaks maintain perspective and prevent excessive play.

Gambling while stressed, anxious, upset, or under the influence of alcohol significantly increases the risk of poor decision-making and excessive spending. If you have had a difficult day — a family argument, a stressful commute in Dhaka traffic, a bad day at work — give yourself time to decompress before choosing to gamble.

Keep a simple personal record of how much you deposit and withdraw each month. Reviewing this data honestly — rather than relying on memory — gives you a clear picture of whether gambling remains a minor leisure expense or has grown into something larger. If the numbers are uncomfortable, that discomfort is a signal worth acting on.